Refund policy

Since all our pieces are made-to-order, we follow a strict no-cancellation and no-return policy. In case of any unforeseen circumstances that the order needs to be cancelled, we would request you to drop us an email with your order number and the reason for cancellation.

Please note: if you plan to cancel your order, we request you to notify us within the first 24 hours of placing the order. Any cancellations made post 24 hours will be deemed ineligible.

RETURNS

1. We have a zero return and refund policy with relevance to products purchased from the website.

2. The products purchased from the website by the customer, can be returned or exchanged in accordance with the terms of this policy:

• Products can only be returned or exchanged by the customer if the product(s) sent is wrong or damaged.
  
  
• No exchange or return shall be accepted if the products are:

a. Damaged
b. Not in the actual state in which it was purchased.
c. Washed or dry-cleaned.
d. Worn or used.
e. Custom made or made as per the customers preference.
f. Purchased from any sale of promotion
g. Specifically marked non-returnable or non-refundable
h. Without the original invoice, packaging, tags, labels etc.

3. Request for an exchange or return can be done through Whatsapp on (+91- 84488 33243).

4. Ashna Gidwani shall have at its sole discretion and reserved rights, to accept or reject any return or exchange requests after due inspection of the products by its team and shall notify the customer accordingly.